An agent that leaks CPNI or enables a SIM-swap is a regulatory and fraud nightmare. Prevent both.
Verigrey tests telecom agents against CPNI-derived controls — verifying identity checks, blocking unauthorized account changes, and stopping subscriber-data leakage — across the full lifecycle.
This isn't a generic agent-risk problem.
Call, usage, and billing data is federally protected CPNI, and agents that can change plans or ports create a new SIM-swap fraud surface — at a scale of millions of subscriber interactions with no human in the loop.
The agents this buyer is actually deploying.
Customer-care agent
Handles billing, plans, and troubleshooting.
Account-management agent
Processes plan changes, ports, and SIM requests.
Retention / sales agent
Handles retention offers and upsells.
Network-ops copilot
Assists network operations staff.
What keeps you up at night.
CPNI disclosure
FCCAgent discloses call, usage, or billing data without proper authorization.
Pretexting / SIM-swap
FCC / fraudUnauthorized account change enables account takeover via SIM-swap.
Subscriber-PII leakage
CCPA / CPRAPersonal data surfaces to the wrong session or party.
Deceptive marketing
UDAPSales agent overstates pricing, coverage, or terms.
Across the full lifecycle — Define to Prove.
DeepScan drives the agent through real identity-verification and account-change paths, PolicyForge encodes the auth-gate your fraud team needs, and RuntimeGuard streams monitoring to your SOC.
PolicyForge
Encodes identity-verification and auth-gate rules for any account-changing action.
DeepScan (adaptive testing)
Tests the full trajectory, not just the IVR script — the paths a SIM-swap actually uses.
RuntimeGuard
Monitors the same policies on live traffic and streams flags directly to your SOC and fraud systems.
Tested against controls derived from your regime.
Regulation names are proof, not decoration — Verigrey doesn't claim to make you compliant. It tests against controls derived from these regimes and hands you the evidence.
| Regulation | Control area | Verigrey policy | Lifecycle stage | Evidence output |
|---|---|---|---|---|
| CPNI (FCC) | Data disclosure | Identity-verification gate policy | Test / Protect | Disclosure trace record |
| TCPA | Consent controls | Consent-verification policy | Test | Consent-compliance trace |
| FCC cyber / CISA | Critical-infra security | Access-scope policy | Protect | Runtime monitoring log |
| CCPA / CPRA | Subscriber data protection | PII-boundary isolation policy | Test | PII-leak trace record |
See it catch a real violation.
Book a demo and watch Verigrey run against a scenario like the ones on this page.
What we hear before the demo.
RuntimeGuard streams flags directly to your SOC and fraud systems — it’s built to sit alongside them, not replace them.
Runtime monitoring is designed for high-volume, low-latency subscriber traffic.
Agents introduce new bypass paths your IVR was never tested against — adaptive testing covers the agent’s full trajectory.
Part of the full assurance loop.
Fraud happens in real time \u2014 so this is Test finding the bypass path in advance, Protect blocking it live, and Prove giving your fraud and compliance teams the record.
PolicyForge
Plain-English rules → formal, checkable tests
DeepScan
Adaptive testing — 9× more violations found
FixLoop
Root-cause + fix, re-test on every agent change
RuntimeGuard
Same policies monitored on live traffic, streamed to your SOC
ProofLedger
Regulator-ready, OWASP/MITRE-mapped audit evidence
Protect subscriber data and stop agent-driven fraud.
Book a demo and see Verigrey block an unauthorized account change before it commits.